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WHAT WE DO

Wearing different hats to fit every content need.

Turning troubles into bubbles

We ideate, plan, and execute all your content needs across channels, devices, and platforms to elevate your brand and maximise your investment. We create meaningful connections, drive conversions, and shape perceptions through captivating and coherent experiences for your users in different industries and markets.

Unicorn with bubble gum GIF

We study your users and their needs to speak their language  — never try to feed lettuce to a lion. 

 

As a compass towards sustainable success, we build the right foundations to ensure seamless, user-centric experiences efficiently and effectively. We analyse internal and external data to build the right workflows, strategies, and propositions that will ensure quality and consistency into the future, while driving sustained brand relevance, customer loyalty, and business results.

  • Tone of voice

  • Content audit

  • Content strategy

  • Writing guidelines

  • Glossary of terms

  • Content planning

  • Key messages

  • User research

  • Value proposition

  • Keyword research

  • Discovery workshops

  • Mentorship

  • Content workflows

✨ Research & strategy

✍️ Content Design & UX Writing

It’s all about the data, and 0 is our target number of frustrated and unhappy users. 

 

We go beyond words, from ideating concepts to crafting purposeful, compelling, and useful narratives that are in your brand voice. We ensure concise, actionable, up-to-date content that talks correctly about your features and facts, and speaks your users’ language. We give them a sense of control, ensuring they successfully complete the entire journey, while you maximise your goals now and into the future. 

  • Microcopy, including feature naming, error messages, alerts & notifications, onboarding, CTAs, tooltips, indicators, and navigation labels)

  • Conversational AI

  • Transactional emails

  • Accessibility

  • Content taxonomy

  • Content hierarchy

  • Wireframing

🤸 Copywriting

A drop of ink to make you think. Words with style to make you smile. 

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We help you differentiate from your competition and strategically deliver on growth across channels through compelling storytelling that resonates with your audience. We set your brand apart through unique, persuasive, and memorable content, combining best practices, latest trends, and unmatched creativity, turning words into sparks to light up your story.

  • Landing pages

  • Websites

  • Product descriptions

  • SEO copywriting

  • Newsletters & emails

  • Slogans & taglines

  • Promotional copy

  • Sales copy

  • Press releases

  • Social media

  • Ads

🚀 Content Writing

We always go the extra mile. It's never crowded. 

 

We create powerful informative content that educates and inspires, leaving a long-lasting impact. We delve deep into your industry, unravelling insights that resonate with your audience and bring them true value over your competitors. While aligning your brand voice with your business objectives through organic growth, we build brand awareness and elevate your authority.

  • Blog articles

  • Help guides

  • Case studies

  • Whitepapers

  • Ebooks

  • Content management

  • Internal communication

  • Content planning

  • Content maintenance

  • Tutorial scripts

  • AI-generated content editing

🌍 Localisation

Be a rainbow in someone else’s cloud.

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We bridge language and culture to connect authentically with diverse audiences and enable your brand’s message to resonate across borders. Through a combination of UX best practices and native-level translation, we adapt your digital products to different markets a provide a unique experience that feels natural and culturally fluent in that specific language.

  • Digital product localisation (apps and online platforms)

  • Voice and tone adaptation

  • Translation

  • Cultural adaptation

  • Transcreation

  • Website localization

  • Localisation guidelines

  • CMS management

We move mountains to raise the bar. 
We move mountains to raise the bar. 
We move mountains to raise the bar. 
We move mountains to raise the bar. 

FREQUENT QUESTIONS

Leaving no stone unturned

Up side down top hat to represent Bob's agency's FAQ section

  • Because we care. We adapt. We go the extra mile. We are open and flexible. We are passionate. We are a small team, keeping things humble, human, close, warm – but we’re talented and experienced.  We focus on quality and results, not on clauses. We have a solid, extensive portfolio to back us up. We have numerous renowned clients that recommend us, who are satisfied and happy with the work we did, and more often than not come back to us with new needs. You can see testimonials in most Project pages or request some we can send to you directly.

  • We use agile methodologies that allow us to ensure top quality, minimal risks, and good communication in the most efficient and cost-effective way. We work in sprints to deliver high-quality work faster and more frequently, also allowing us to have more flexibility to adapt to change. For more details on our process & approach, check out our Why us page.

  • As content experts, we build strategies and write different content types for most marketing channels, however we leave the marketing management to the experts in each area. 

     

    We often work with Community Managers and other marketing professionals, with the capacity to collaborate hand-in-hand with your existing partners or team members efficiently, or even build a new team from scratch from our trusted network.

  • While our main area of expertise is in content, we also have dedicated brand and product designers in our team and offer strategic logos, corporate web design, and branded materials for startups. 

    Additionally, our content design specialists have a unique set of added skills and master design tools like Figma, Sketch, and Miro, often designing flowcharts, wireframes, and other UX elements as part of our regular process. 

  • We have extensive experience with different CMSs, chatbot builders, marketing tools for SEO, newsletters, and analysis, project management and communication tools, and AI. Some of the main tools we work with on a regular basis are Figma, Miro, Clickup, Slack, Grammarly, Hemingway app, WordPress, HubSpot, WooCommerce, WIX, Shopify, Mailchimp, Confluence, Google and Microsoft Suite, Adobe Suite, ChatGPT, Jasper, Asana, custom CMSs, Buzzsumo, Moz, SEMrush, UsabilityHub, Optimizely, Hotjar, and Typeform.

  • This depends on the services you require, the duration, and the complexity of the project. For one-off projects, we generally work by sprints, to keep things agile and efficient. For ongoing collaborations, we typically work by weekly or monthly objectives. Get in touch to tell us what you need, and we can give you a more detailed answer about what your specific project would look like.

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