When working with SaaS companies, from early-stage startups to large platforms, we often see the same UX problem. The interface is full of abstract labels. Features are named after internal systems. Capabilities are described in ways that make sense to product teams but not necessarily to users. Very quickly, the line between features vs. functionalities becomes blurred. And if we (as experts) struggle to understand what’s what, our next question is obvious: “How are your us
